Return, Exchange & Refund Policy
CPAP Store® Dubai – Updated 2026

Thank you for choosing CPAP Store® Dubai. Please review this policy carefully before placing an order. Due to the medical, hygienic, respiratory, and patient-contact nature of the products we supply, all sales are final.

By placing an order with CPAP Store® Dubai, whether online, by phone, WhatsApp, email, live chat, or in person, the customer confirms that they have read, understood, and accepted this policy.

  1. All Sales Are Final

All products sold by CPAP Store® Dubai are final sale. CPAP Store® Dubai does not accept returns, exchanges, refunds, credits, or reimbursements once an order has been processed, packed, prepared for collection, dispatched, delivered, collected, opened, unsealed, or otherwise leaves our control. This policy applies to all respiratory therapy equipment, medical devices, replacement parts, accessories, consumables, hygiene products, and any other products sold by CPAP Store® Dubai.

Once products leave our control, they cannot be safely verified as unused, unopened, uncontaminated, or suitable for resale. For health, hygiene, safety, and regulatory reasons, these products cannot be restocked, redistributed, exchanged, or refunded.

  1. No Returns or Exchanges

Returns and exchanges are not accepted for any reason, including but not limited to:

Change of mind
Incorrect item selected by the customer
Incorrect size selected by the customer
Discomfort, fit, or preference issues
Product compatibility issues where the customer did not confirm compatibility before ordering
Opened or unopened items after processing or dispatch
Delivered, collected, refused, or unclaimed orders
Shipping delays, customs delays, customs holds, or import restrictions

Customers are responsible for reviewing all product details, sizing, compatibility, prescriptions, therapy requirements, and shipping information before placing an order.

  1. Order Cancellations

Orders may only be cancelled by written request before processing begins.  Cancellation requests must be submitted in writing by email to: info@cpapstoredubai.com

A cancellation request is not guaranteed unless CPAP Store® Dubai confirms in writing that the order has not yet been processed, packed, prepared for shipment, prepared for collection, dispatched, or handed to a courier. Once an order has entered processing, been packed, prepared for shipment, prepared for collection, dispatched, collected, delivered, or otherwise released from our control, the order cannot be cancelled, refunded, exchanged, credited, or modified.

  1. Manufacturer Warranty

Some products may include a manufacturer warranty. Manufacturer warranty terms, duration, and coverage are determined solely by the manufacturer and may vary by product, brand, and model.

Manufacturer warranty support does not create a right to return, refund, exchange, store credit, or reimbursement from CPAP Store® Dubai. If a product has a suspected manufacturing issue, the customer must contact CPAP Store® Dubai in writing with proof of purchase and a description of the issue. CPAP Store® Dubai may assist with warranty communication where possible, but all warranty decisions remain subject to the manufacturer’s terms and approval.

Warranty coverage does not apply to misuse, improper cleaning, physical damage, water damage, power surge, incorrect voltage, tampering, unauthorized repair, normal wear and tear, consumable replacement, or failure to follow manufacturer instructions.

  1. Shipping, Customs & Delivery

CPAP Store® Dubai is not responsible for courier delays, customs delays, customs holds, import restrictions, customs confiscation, refused deliveries, unclaimed shipments, incorrect addresses, incomplete delivery information, or failed delivery attempts. Refunds will not be issued for shipping delays, customs issues, refused shipments, unclaimed packages, or delivery failure caused by incorrect or incomplete customer information.

If an order is returned, refused, unclaimed, rejected by customs, or undeliverable for any reason outside CPAP Store® Dubai’s control, the customer remains responsible for all related costs, including outbound shipping, return shipping, customs fees, handling charges, payment processing fees, and administrative costs. Final sale products remain non-returnable and non-refundable regardless of whether the shipment is delayed, refused, unclaimed, rejected by customs, or returned to sender.

  1. Fraud Prevention & Order Verification

CPAP Store® Dubai reserves the right to verify, hold, refuse, or cancel any order suspected of fraud, unauthorized payment use, incorrect billing information, mismatched billing and shipping details, suspicious activity, abuse of policy, or unusual order behavior. We may request additional verification before processing an order, including identification, payment confirmation, or written authorization.

  1. Policy Acceptance

By completing a purchase, the customer acknowledges and agrees that:

  • All sales are final.
    Returns are not accepted.
    Exchanges are not accepted.
    Refunds are not issued once an order is processed or leaves CPAP Store® Dubai’s control.
    Cancellations are only available by written request before order processing begins.
    Manufacturer warranty support, where available, is separate from CPAP Store® Dubai’s return and refund policy.
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