Medical Device Disclaimer
At CPAP Store Dubai, customer safety, ethical retail practices, and regulatory compliance are our priority. CPAP Store Dubai is a medical equipment retailer, not a healthcare provider, clinic, hospital, diagnostic center, or medical practice.
Nothing on this website, including product descriptions, educational articles, FAQs, blogs, WhatsApp messages, emails, or staff communications, should be considered medical advice, diagnosis, treatment recommendation, prescription guidance, or clinical instruction.
Emergency Notice
If you are experiencing severe breathing difficulty, chest pain, a serious adverse reaction, or any medical emergency, do not contact CPAP Store Dubai first. Please call UAE emergency services immediately at 998 for ambulance assistance or 999 for emergency support.
Consult a Healthcare Professional
Sleep apnea and related respiratory conditions should be diagnosed and managed by a licensed healthcare professional.
Before purchasing or using any CPAP machine, BiPAP device, oxygen concentrator, nebulizer, mask, accessory, or related respiratory product, customers should consult their physician, sleep specialist, respiratory therapist, or other qualified healthcare provider.
Customers should not change prescribed pressure settings, therapy mode, oxygen flow, mask type, or treatment plan without guidance from their treating healthcare professional.
CPAP Masks, Parts & Accessories
CPAP Store Dubai offers CPAP and BiPAP mask components, including mask frames, cushions, headgear, tubing, filters, chin straps, clips, and related accessories.
These products are intended for individuals already undergoing PAP therapy or who have prior clinical knowledge of their use.
Mask kits and bundles offered by CPAP Store Dubai are sold as replacement components and are not intended to replace medical diagnosis, clinical fitting, or professional treatment guidance.
By purchasing from CPAP Store Dubai, customers confirm that they:
- are using the products for personal use or replacement in an existing therapy setup;
- understand the intended use of PAP-related products;
- will follow manufacturer instructions;
- and are responsible for confirming product suitability with a healthcare professional when needed.
Prescription-Based Devices
Certain medical devices, including CPAP machines, BiPAP machines, oxygen concentrators, nebulizers, ventilatory support devices, and other respiratory equipment, may require prescription, physician authorization, institutional approval, import clearance, or health authority documentation depending on the product, customer type, and intended use.
CPAP Store Dubai reserves the right to request supporting documents, including prescriptions, clinical licenses, physician authorizations, facility documentation, or other verification when applicable.
The customer is responsible for ensuring that any equipment purchased is suitable for their prescribed therapy and lawful for their intended use.
No Pressure Setting or Therapy Advice
CPAP Store Dubai does not prescribe pressure settings, oxygen flow rates, therapy modes, diagnosis codes, treatment plans, or clinical protocols.
Any assistance provided by our team is limited to general product information, equipment features, compatibility, replacement parts, manufacturer specifications, and order support.
All medical decisions must be made by the customer’s treating healthcare professional.
Product Information Is Not Clinical Guidance
Product descriptions, specifications, compatibility information, educational content, blogs, guides, and FAQs are provided for general informational purposes only.
Such information may be based on manufacturer materials and may change without notice.
CPAP Store Dubai does not guarantee clinical outcomes from the use of any product. The effectiveness of CPAP, BiPAP, oxygen therapy, or sleep therapy products varies by individual and depends on diagnosis, proper setup, correct fitting, prescribed settings, therapy adherence, and ongoing medical supervision.
Home Sleep Test Notice
If CPAP Store Dubai offers or facilitates home sleep testing, such testing is a screening tool only and is not a substitute for diagnosis by a licensed physician or sleep specialist.
Home sleep test results should be reviewed by a qualified healthcare professional before any treatment decision is made.
CPAP Store Dubai does not diagnose sleep apnea, interpret medical results as a treating provider, or prescribe therapy based on home sleep test results.
Medical Device Safety Notice
From time to time, manufacturers or regulatory authorities may issue field safety notices, product corrections, safety alerts, or recalls affecting certain medical devices.
CPAP Store Dubai supports manufacturer and regulatory safety programs and encourages customers to review all applicable product safety notices before using any medical device.
Customers should verify whether their equipment is affected by any manufacturer recall or field safety notice and follow the manufacturer’s official remediation, replacement, repair, or corrective action program.
Official safety information may be obtained directly from:
- Philips Respironics Medical Device Recall Information UAE
- Philips Respironics Global Recall Information
- U.S. Food and Drug Administration medical device safety communications
- UAE Ministry of Health and Prevention safety notices, where applicable
- the relevant manufacturer’s official website
CPAP Store Dubai does not knowingly market or sell recalled medical devices that have not completed the applicable manufacturer-authorized remediation, replacement, repair, or corrective action process.
If you believe you own a device subject to a manufacturer recall, please contact the manufacturer directly or contact CPAP Store Dubai so we may assist you in locating the appropriate manufacturer resources.
Philips Respironics DreamStation Recall Notice
Philips Respironics announced a worldwide recall in June 2021 affecting certain CPAP, BiPAP, and ventilator devices, including certain DreamStation product families, due to potential health risks related to PE-PUR sound abatement foam.
Customers who own Philips DreamStation, DreamStation BiPAP, DreamStation ST, DreamStation AVAPS, DreamStation Go, or related Philips Respironics devices should verify their device status through Philips’ official recall resources.
CPAP Store Dubai does not knowingly sell affected Philips Respironics DreamStation devices unless they have completed the applicable Philips-authorized remediation, replacement, repair, or clearance process.
Customers should not rely on third-party statements alone regarding recall status. Recall and remediation status should be verified through Philips or official manufacturer documentation.
Authenticity, Warranty & Authorized Distribution
CPAP Store Dubai makes reasonable efforts to source products from manufacturers, authorized distributors, or reliable supply channels.
Customers should exercise caution when purchasing respiratory medical devices from unauthorized, unverifiable, or grey-market sources. Products obtained outside approved distribution channels may not qualify for manufacturer warranty, recall remediation, replacement programs, technical support, or authenticity verification.
CPAP Store Dubai may request or provide proof of authenticity, supplier documentation, manufacturer documentation, or warranty information where applicable and available.
Regulatory Compliance
CPAP Store Dubai aims to comply with applicable UAE laws, regulations, and health authority requirements relating to medical equipment retail, advertising, importation, and distribution.
Regulatory requirements may differ depending on the product type, intended use, purchaser, location, and whether the product is being purchased by an individual, clinic, hospital, or institution.
Customers, clinics, hospitals, and institutional purchasers are responsible for ensuring that products purchased meet their own regulatory, clinical, procurement, and facility requirements.
No Doctor-Patient Relationship
No communication with CPAP Store Dubai creates a doctor-patient relationship, therapist-patient relationship, clinical relationship, or fiduciary medical relationship.
This applies to all communications, including in-store discussions, telephone calls, WhatsApp messages, live chat, email, social media, website forms, and product consultations.
Limitation of Liability
To the fullest extent permitted by applicable UAE law, CPAP Store Dubai shall not be liable for injury, adverse health outcome, medical complication, treatment failure, worsening condition, or damages arising from:
- use of equipment without medical supervision or prescription where required;
- incorrect, self-prescribed, or unverified pressure settings;
- failure to follow manufacturer instructions;
- failure to consult a healthcare professional;
- off-label use or misuse of products;
- use of incompatible components;
- reliance on website content as a substitute for medical advice;
- use of products for an undiagnosed or improperly managed medical condition;
- continued use of equipment after being advised by a healthcare provider or manufacturer to discontinue use.
Nothing in this disclaimer limits any non-excludable rights a customer may have under applicable UAE consumer protection or health laws.
Customer Responsibility
By purchasing from CPAP Store Dubai, the customer confirms that they are responsible for:
- selecting products appropriate for their needs;
- consulting a healthcare professional when required;
- confirming compatibility with existing equipment;
- following manufacturer instructions;
- verifying recall or safety notice status where applicable;
- using products lawfully and safely;
- and complying with any applicable rules in their country, emirate, clinic, hospital, or institution.
Updates to This Disclaimer
CPAP Store Dubai may update this Medical Device Disclaimer at any time to reflect changes in law, regulation, manufacturer guidance, product safety information, or company policy.
The most current version will be published on this website.
Contact Us
For product information, order support, compatibility questions, or assistance locating manufacturer safety resources, please contact:
CPAP Store Dubai
Dubai, United Arab Emirates
Email: info@cpapstoredubai.com
Website: www.CPAPstoreDubai.com
For medical advice, diagnosis, treatment, emergency care, or clinical interpretation, please contact your physician, sleep specialist, respiratory therapist, hospital, or licensed healthcare provider.
