Return, Exchange & Refund Policy

CPAP Store Dubai – Updated 2025 Edition

Thank you for choosing CPAP Store Dubai. We are committed to maintaining the highest standards of safety, hygiene, and regulatory compliance in accordance with UAE law and international medical device protocols.

If you have questions regarding our policies, please contact us at info@cpapstoredubai.com or through Live Chat at www.cpapstoredubai.com.

1. Health & Safety Policy (Final Sale Items)

Because we sell medical devices intended for respiratory therapy, all products listed below are final sale and cannot be returned or exchanged under any circumstance once opened, unsealed, or delivered to the end user:

  • CPAP & BiPAP machines

  • Oxygen concentrators

  • Nebulizers

  • CPAP/BiPAP masks, cushions, headgear, and nasal pillows

  • Filters, tubing, humidifier chambers, and water tanks

  • Cleaning devices, disinfecting units, and ozone-related accessories

  • All respiratory consumables and hygiene-related items

These items cannot legally be restocked, sanitized, or redistributed after delivery or any degree of exposure.

2. Regulatory Compliance (UAE Consumer Protection Law, MOHAP & DHA)

CPAP Store Dubai strictly adheres to:

  • UAE Consumer Protection Law – Federal Law No. 15 of 2020

  • Cabinet Resolution No. 66 of 2020

  • MOHAP (Ministry of Health & Prevention) medical device safety guidelines

  • DHA (Dubai Health Authority) infection control protocols

  • International hygiene standards, including WHO medical device handling protocols

Under UAE Consumer Protection Law, products related to health, hygiene, or direct patient contact are exempt from mandatory return or exchange requirements because they cannot be safely resold.

MOHAP and DHA further classify respiratory medical devices such as CPAP/BiPAP machines, oxygen equipment, masks, tubing, and humidifier chambers as patient-contact devices, which cannot be reintroduced into the supply chain once opened or delivered.

For these reasons, all respiratory medical products sold by CPAP Store Dubai are final sale.

3. Shipping, Returns & Restocking

To maintain transparency, please review the following policies:

A. Lost, Damaged, or Confiscated Shipments

CPAP Store Dubai is not responsible for:

    • Lost or delayed shipments

    • Packages confiscated by customs

    • Items damaged in transit

Refunds cannot be issued for these cases.

B. Refused or Unclaimed Shipments / Customs Returns

If a package is refused by the customer, unclaimed, or returned by customs for any reason, the customer is responsible for:

    • A 35% restocking fee

    • Outbound and inbound shipping fees

    • Any customs or handling charges

C. Incorrect Address or Delivery Failure

If a package is returned due to an inaccurate or incomplete address provided by the customer, a reshipping fee will apply.

4. Fraud Prevention & Order Verification

To protect our customers and our business:

  • Orders with mismatched billing and shipping addresses may require manual verification.

  • We may request a government-issued ID or additional documentation.

  • CPAP Store Dubai reserves the right to cancel any order suspected of fraud, abuse, or unusual activity.

5.Customer Support

We are here to help guide you with product usage, warranty support, and general inquiries.

Email: info@cpapstoredubai.com
Live Chat: www.cpapstoredubai.com

Legal Notice

CPAP Store Dubai™ and CPAP Medical Equipment Rental LLC™ is a brand name and registered domain owned and operated by a licensed medical equipment provider in the UAE. The underlying business entity is registered in compliance with UAE law.