Privacy Policy – CPAP Store Dubai

Last Updated: June 1, 2025

At CPAP Store Dubai, your privacy is our priority. This Privacy Policy outlines how we collect, use, protect, and share your personal information when you visit or make a purchase through www.cpapstoredubai.com (the “Site”), in compliance with the UAE Federal Decree Law No. 45 of 2021 on the Protection of Personal Data (PDPL).

1. Information We Collect

We collect personal information that you provide directly, including:

  • Name

  • Email address

  • Phone number

  • Shipping and billing addresses

  • Payment details (processed securely via third-party providers)

  • Purchase history

  • Communication records (email or chat)

We may also collect non-personal data (e.g., browser type, IP address) through cookies and analytics tools to improve user experience and website performance.

2. How We Use Your Information

Your information is used for:

  • Processing and fulfilling your orders

  • Providing customer support

  • Communicating order updates and promotions (only with your consent)

  • Improving our website and services

  • Complying with legal obligations (e.g., accounting, taxation)

We do not sell or rent your personal data.

3. Data Sharing and Storage

We share data only with trusted service providers (e.g., payment processors, logistics partners) as needed to fulfill our services. All third parties are contractually obligated to handle your data securely and only for the intended purposes.

Your data is stored securely and may be hosted on servers within or outside the UAE. Where international transfers occur, we ensure adequate protection in accordance with PDPL requirements.

4. Data Protection & Security

We implement appropriate technical and organizational measures to protect your information from unauthorized access, alteration, disclosure, or destruction.

5. Your Rights Under UAE Law

You have the right to:

  • Request access to your personal data

  • Request correction or deletion of your data

  • Object to or restrict data processing

  • Withdraw consent at any time for optional communications

To exercise any of these rights, contact us at info@cpapstoredubai.com.

6. Cookies and Tracking Technologies

Our site uses cookies to enhance functionality and improve your browsing experience. By continuing to use our site, you consent to our use of cookies in line with UAE data protection standards.

7. Return & Refund Policy

Due to health and hygiene regulations aligned with WHO guidelines and UAE public health standards, all sales are final.

We do not accept returns or exchanges on medical products, including but not limited to CPAP machines, masks, accessories, and sanitizing equipment.

Returned Packages:

  • Orders refused, unclaimed, or unpaid in customs are subject to a 35% restocking fee.

  • Returns due to incorrect or incomplete addresses (e.g., missing apartment number) are the customer’s responsibility for any reshipping costs.

Shipping Liability:

CPAP Store Dubai is not liable for:

  • Lost, damaged, or confiscated packages by the shipping carrier or customs.

  • Delays caused by third-party couriers.

8. Fraud Prevention Policy

Orders flagged as high-risk (e.g., mismatched billing/shipping addresses) may require verification, such as a valid ID. CPAP Store Dubai reserves the right to cancel or modify orders suspected of fraud.

9. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for their content or privacy practices. Please review their privacy policies separately.

10. Policy Updates

We may update this Privacy Policy periodically to reflect changes in law, technology, or our operations. Continued use of our site constitutes acceptance of any changes.

11. Contact Us

For questions or concerns regarding your privacy, please contact:

CPAP Store Dubai
Email: info@cpapstoredubai.com
Website: www.cpapstoredubai.com