Return, Exchange & Refund Policy

Thank you for shopping at CPAP Store Dubai. We value your trust and are committed to providing a safe and reliable experience. Due to the medical nature of our products, we strictly follow UAE health regulations and global hygiene standards. If you have questions, please contact us at info@cpapstoredubai.com or via Live Chat at www.cpapstoredubai.com.

Health & Safety Policy

To protect our customers and comply with national health standards, all sales are final on the following medical and respiratory items:

  • CPAP and BiPAP machines
  • Oxygen concentrators
  • Masks, cushions, headgear, and nasal pillows
  • Filters, tubing, humidifiers, disinfecting units, and accessories

This policy aligns with the following regulatory frameworks:

  • MOHAP (Ministry of Health and Prevention) medical device handling protocols
  • Dubai Health Authority (DHA) infection control guidelines
  • UAE Consumer Protection Law – Cabinet Resolution No. (66) of 2023
  • World Health Organization (WHO) global hygiene and anti-contamination standards

Per these regulations, once a medical device or accessory is opened, used, or delivered to the end user, it may not be returned, restocked, or redistributed under any circumstance.

Shipping, Returns & Restocking

  • Lost, damaged, or confiscated packages: CPAP Store Dubai is not responsible for items lost in transit or seized by customs. Refunds will not be issued in such cases.
  • Refused, unclaimed, or customs-returned shipments: These are subject to a 35% restocking fee plus return shipping fee.
  • Incorrect address issues: Packages returned due to incomplete or inaccurate shipping information will incur a reshipping charge.

Fraud Prevention & Order Verification

Orders with mismatched billing and shipping addresses may be flagged for manual verification. We may request a government-issued ID or other verification before fulfilling the order. CPAP Store Dubai reserves the right to cancel any order suspected of fraud or abuse.

Manufacturer Warranty

All CPAP, BiPAP, and oxygen concentrators are covered under the manufacturer’s warranty. If your unit is defective:

  • Contact the manufacturer directly
  • Provide your device serial number

Note: Warranties do not cover damage due to water, misuse, cosmetic issues, or unauthorised repairs. CPAP sanitizers and ozone-based products are not covered and are final sale only.

Customer Support

We’re here to help. If you have questions about shipping, warranty, or product usage, please contact us:

Email: info@cpapstoredubai.com
Live Chat: www.cpapstoredubai.com

Thank you for choosing CPAP Store Dubai. We are committed to serving our customers in accordance with the highest safety, legal, and ethical standards.

Note: CPAP Store Dubai™ is a brand name and registered domain owned and operated by a licensed medical equipment provider in the UAE. The underlying business entity is registered in compliance with UAE law. Full legal name and licensing details available upon request or as required by government authorities.