CPAP Store Dubai – Terms of Service

Effective Date: 1 June 2025

These Terms of Service (“Terms”) govern your access to and use of www.cpapstoredubai.com and your purchases made online through CPAP Store Dubai. By using our website or placing an order, you confirm that you accept these Terms and agree to comply with them.

1. Company Details

CPAP Store Dubai is a UAE-based medical equipment retailer. We provide CPAP and BiPAP machines, oxygen concentrators, and accessories to individuals and clinics across the UAE and GCC.

Address: B2B Tower, Unit #1806
 Marasi Drive, Business Bay, Dubai, UAE
info@cpapstoredubai.com
+971 55 741 3132

You must be at least 18 years old to use our website and place an order. By doing so, you confirm that all information you provide is accurate, complete, and current.

3. Prescription Medical Devices

Certain products may require a valid medical prescription in accordance with UAE MOHAP guidelines or product classification under international standards (e.g. FDA or CE certification).

You agree that:

  • You are either purchasing accessories/replacement parts, or

  • You are prepared to submit a valid prescription if required for items like CPAP/BiPAP machines or oxygen concentrators.

We reserve the right to request documentation or cancel orders that appear non-compliant.

4. Product Descriptions & Pricing

We take reasonable steps to ensure the accuracy of product descriptions, prices, and photos. However, errors may occur, and we reserve the right to correct them.

All prices are listed in AED (UAE Dirhams) unless otherwise specified and are inclusive of applicable VAT.

5. Shipping & Fulfilment Location

While CPAP Store Dubai is locally based, most products are shipped directly from our fulfilment centre in the United States. This may impact:

  • Delivery times (7–14 business days depending on customs)

  • Import clearance and potential customs duties or VAT, which are the responsibility of the customer

All international shipments are handled by tracked couriers (e.g., FedEx, DHL). Risk of loss passes to the customer upon delivery to the carrier.

6. Order Acceptance & Payment

All orders are subject to review and acceptance. You will receive an order confirmation email, but that does not confirm acceptance.

Payment must be completed at checkout via our secure gateway. We accept major credit cards and select regional providers.

We reserve the right to:

  • Cancel or refuse any order at our discretion

  • Limit or restrict quantities

7. Returns, Cancellations & Refunds

Due to the nature of medical equipment, all sales are final on opened respiratory products. This policy is in line with public health and hygiene standards and complies with World Health Organization (WHO) guidelines.

We may consider returns only if:

  • The item is unopened, unused, and in original condition

  • The return request is made within 7 days of delivery

  • The item is not custom-ordered or part of a special clearance sale

Approved returns are subject to:

  • A 35% restocking fee

  • Non-refundable shipping and customs duties

  • The issuance of store credit rather than cash refunds, in some cases

Unauthorized returns will be rejected or returned at the customer’s expense.

8. Warranty & Product Defects

All machines come with manufacturer warranties (typically 1–2 years). In the event of a product defect:

  • Contact the manufacturer directly

  • Provide a serial number and proof of purchase

  • CPAP Store Dubai can assist with warranty referrals but is not responsible for decisions made by manufacturers

9. Prohibited Conduct

You agree not to:

  • Use the website for fraudulent or unlawful purposes

  • Copy, republish, or sell any part of the site without permission

  • Submit false or misleading health claims, reviews, or identity information

We reserve the right to suspend or terminate access for any violation.

10. Limitation of Liability

To the maximum extent permitted by UAE law, CPAP Store Dubai shall not be liable for:

  • Indirect, incidental, or consequential damages

  • Health outcomes resulting from product misuse or unsupervised therapy

  • Delays, losses, or customs issues associated with international shipping

Our total liability shall not exceed the total amount paid for the product in dispute.

11. Data Protection & Privacy

We respect your privacy and strive to comply with UAE Federal Decree-Law No. 45 of 2021 on the Protection of Personal Data (PDPL). Your data may be stored securely in the UAE or abroad (including the U.S.), with appropriate safeguards in place.

Please review our Privacy Policy for full details.

12. Governing Law & Dispute Resolution

These Terms are governed by the laws of the United Arab Emirates. Any disputes shall be resolved through:

  • Amicable negotiation

  • Failing which, referral to the Dubai Courts or another competent UAE authority

13. Modifications

We may update these Terms at any time. Changes will be published on our website and become effective immediately upon posting. Continued use of our services constitutes acceptance.

14. Contact

If you have questions or require support regarding these Terms or your order, contact:

CPAP Store Dubai
B2B Tower, Unit #1806
Marasi Drive, Business Bay, Dubai, UAE
info@cpapstoredubai.com

Note: CPAP Store Dubai™ is a brand name and registered domain owned and operated by a licensed medical equipment provider in the UAE. The underlying business entity is registered in compliance with UAE law. Full legal name and licensing details available upon request or as required by government authorities.